Impersonate

Designing an Impersonate feature

Designing an Impersonate feature

A feature that is often requested is the ability for a privileged user to impersonate another user’s account. If you aren’t familiar with that, it just means that the privileged account wants to be able to see exactly what that other user sees on the same screens when they logon. It is primarily used for support purposes to assist the impersonated account. We’ve designed this feature in different iterations but it comes with a lot of education and security risks that must be addressed.